Last updated: 3 November 2026
These Terms of Service govern your use of the Localz platform, operated by Bupbokmuk Lab Ltd, a company registered in England and Wales under company number 17292473. By creating an account or using the Service, you agree to these Terms.
You must be at least 13 years old to use Localz, except in Australia, where the minimum age is 16. If you are under 18, your parent or legal guardian must have reviewed and agreed to these Terms on your behalf. If you are below the minimum age for your country, do not create an account — we will delete accounts found to belong to users below it.
Localz currently operates in London, in the United Kingdom. You may create an account anywhere and choose another city as your home city, which registers your interest in it, but you cannot post there until we launch there, and we cannot say when or whether that will happen. Until then you can read London but not post in it.
You must provide accurate information and keep it up to date. You are responsible for keeping your password confidential and for all activity under your account. You may not share, transfer, or create multiple accounts to circumvent moderation.
You can change your display name every 90 days, and your previous one is shown on your profile for a while. You can change your username once; your old username is retired and never given to anyone else. You choose a home city when you sign up and can change it at any time.
Localz is for people who know a place to help people who don’t. There are two things you post. A question asks something and collects answers. A topic is a thread — one post with replies underneath — and can be a discussion, something happening now, news, an event or a promotion. Every question and topic is pinned to a place. Inside a topic, people can open a chat for a while when they are around at the same time. Section 7 sets out how each one works.
Before you post for the first time you agree to the community rules.
You agree not to use the Service to:
Our full Community Guidelines explain these rules in plain language with examples.
You own what you post, and you are solely responsible for it. We may remove content that violates these Terms.
What you promise us. By posting, you confirm that the content is yours to post — that you created it, or otherwise have every right needed to share it here and to grant us the licence below. Do not post things belonging to other people, such as photographs you did not take, without their permission.
The licence you give us. By posting content to the Service, you grant Bupbokmuk Lab Ltd a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, use, copy, reproduce, modify, adapt, translate, summarise, publish, display, perform, distribute and otherwise make available that content, and to create derived works from it — including topic groupings, running summaries, and aggregated or anonymised insights about a place or a community — in any media and through any channel, for the purposes of operating, improving, promoting and funding the Service.
This includes showing your questions, answers, topics and replies outside the app — each topic and question has a public page that anyone can read and share, with your username and the place it is pinned to. It does not include your direct messages or chats; those stay where you put them, and a chat is not kept once it ends (see section 7).
You keep ownership throughout, and the licence is not perpetual: delete a piece of content and the licence over it ends, save for aggregated or anonymised material already derived from it, which cannot be unpicked from the whole and does not identify you. For content you choose to leave in a topic or question, the licence survives the closing of your account.
Moral rights. To the extent permitted by law, you waive any moral rights you have in content you post — including the right to be identified as its author and the right to object to it being edited or adapted — so that we can summarise, group and reformat conversations without having to credit each message individually. This does not affect your ownership of the content.
What deleting does. You can delete any message you posted, at any time, and it is removed. Deleting your account works differently: your account and personal data are erased, and what you left in topics and questions stays in the conversation permanently detached from you, shown as “Deleted User”. We keep them because a thread with its messages cut out leaves replies answering nothing. If you want what you wrote removed as well, delete it before you delete your account. Direct messages are always deleted with your account.
We host what members post, we do not publish it. Localz does not write, commission, select, or review member posts before they appear. Automated systems may label a post (for example as news), place it in lists and on the map, or check it against the rules — that is automated organisation of content you chose to post, applied the same way to everyone, and it does not make the content ours or mean we have approved it. In relation to content posted by members, we are a hosting provider for the purposes of the Electronic Commerce (EC Directive) Regulations 2002 and an operator of a website for the purposes of section 5 of the Defamation Act 2013. Promoted content is not member content and is dealt with separately in section 9.
Reviews and opinions. Localz is a place to say what you actually thought about a place, an event, or a business, and we will not remove a post simply for being negative. You are responsible for the difference between an opinion (“I thought it was badly run”) and an allegation of fact (“they took the money and cancelled”). If you state something as fact, be able to stand behind it.
We use automated systems to order what you see, to work out what topics are about (with an AI model we run ourselves), and to check messages against the community rules (without AI). How these work, and how to object, is set out in our Privacy Policy.
If you believe something posted on Localz is unlawful — defamatory, infringing your copyright or trade mark, disclosing your private information, or in breach of a court order — tell us and we will deal with it. The process, what a complaint needs to contain, and the timescales we work to are set out on our Content Complaints page.
Where we receive a valid notice of complaint under section 5 of the Defamation Act 2013, we follow the procedure in the Defamation (Operators of Websites) Regulations 2013. That may mean we pass the complaint to you as the person who posted the content, and that if you do not respond to us within the period those Regulations allow, we must remove the post. You agree that we may contact you at your registered email address for this purpose.
We may remove content, suspend a topic, or suspend an account while a complaint is being looked into. A topic that is suspended is hidden from everyone, but its content is retained so that it can be reviewed. A complaint about a chat that has ended can only be looked into if someone who was in it reports it within 30 days of its end, because after that it is deleted.
Questions ask something about a place. Anyone who can post in London can ask one. A question stays open for 7 days, then closes and stays readable. The person who asked can mark the answers that helped.
Topics are threads: a post and its replies, pinned to a place. Anyone who can post in London can start one, and the person who starts a topic always manages it — they can edit it, move its place and remove chats or people from it. A topic that goes quiet is warned, then closes and stays readable. Events are topics with a time and a place; only the person who started one can change its details, and people can say whether they are going. An event closes after it ends. Promotions are posted only by Localz for now.
Chats are opened inside a topic by the people in it. A chat opens once one more person says they are in, and ends when it goes quiet or after a few hours. While it is on, the people in it can read it. Once it ends no person can read it — not the people who were in it, and not us — unless someone who was in it reports it; our own AI model writes a short summary for its card, and lines someone kept or marked as helpful become public replies in the topic. The rest of its messages are deleted 30 days after it ends. Do not rely on a chat as a record of anything. The topic's owner moderates its chats.
Every question and topic has a place, shown to everyone with it. If you choose Near me, it is your street at a spot about 200 metres across. Choose a place you are happy for people to see.
We apply limits to keep things usable — for example how many questions you can ask in a day, how many chats a topic can have, and what a new account can do. We may close, archive or remove any topic or question that breaks these Terms.
Opening a city. Registering interest in a city is free and is not a payment, a contract or a promise from us. We cannot guarantee that a city ever opens.
Events are not ours. Listing an event on Localz does not make us its organiser, and some events are listed using information from third parties. We do not guarantee that an event will take place, happen as described, or be what you expected — that is between you and whoever is running it.
Communities (groups for people who share an interest) are not open yet. If we open them, we will update these Terms first.
Localz has no points, levels or in-app items. Instead each account has a trust score, and a record on its profile of how it has helped others. Trust decides some of what you can do — for example how many questions you can ask in a day and whether you can post links and photos. It has no monetary value and cannot be transferred.
To stop abuse quickly, your posting can be paused automatically if your messages break the community rules, are hidden after reports, or look automated. A pause only stops posting. You can always ask for a review, and a person at Localz decides it.
An invitation is personal to you. It works once and expires after 7 days. Do not sell invitations or use them to bring in people who break the rules.
Localz is free to use. We may fund it by showing promoted content — for example a local business’s offer or discount, or a topic or event whose organiser has paid for more prominent placement. Anything paid for is labelled as promoted. We may also rank and personalise what you see, promoted content included, based on your activity and the places you are near.
Promoted content comes from the business or organiser behind it, not from us. We do not guarantee any offer, price, availability or event, and any dealing you have with a business is between you and them. How we use your data to personalise and promote, and how to object to it, is set out in our Privacy Policy.
Promoted content is not member content. Where someone pays us for placement we have a commercial relationship with them, so the hosting position described in section 5 does not apply to it. Anyone promoting content does so under separate terms agreed with us, under which they remain responsible for it being lawful, accurate and their own.
How promoted content is shown. Promoted content may appear on screens where you browse or discover, such as Home and the lists of what is near you. It is always labelled as promoted, it is never made to look like a message from a member, and nobody can pay to have a member’s message removed or pushed out of sight.
A member sharing a deal is not promoted content. If you post about an offer you have found, or a business replies about something it is running, that is your content under section 5 like any other message — nobody paid us for it and we have not placed it. Promoted content means only something someone has paid us to show.
The Localz name, logo, app design, and software are owned by Bupbokmuk Lab Ltd. We grant you a limited, non-exclusive, revocable licence to use the Service for personal, non-commercial purposes.
You may delete your account at any time via the app. We may suspend or terminate accounts that violate these Terms.
The Service is provided “as is” and “as available” without warranties of any kind. We do not warrant that the Service will be uninterrupted, error-free, or secure.
To the fullest extent permitted by law, Bupbokmuk Lab Ltd is not liable for indirect, incidental, or consequential damages. Our total liability for any claim shall not exceed £100. Nothing here excludes liability for death or personal injury caused by our negligence, or for fraud.
Your indemnity. You agree to indemnify Bupbokmuk Lab Ltd against any claim, demand, loss, or reasonable legal cost brought by a third party and arising out of content you posted or conduct in breach of these Terms. This does not apply to the extent the claim arises from our own breach, negligence, or wrongful act, and it does not apply to you if you are using Localz as a consumer rather than in the course of a business.
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Nothing in these Terms removes any right you have under the mandatory consumer or data protection law of the country you live in. Where that law gives you a right we cannot exclude, it applies in addition to these Terms.
We may update these Terms from time to time. We will notify you via the app when changes are material, and the date at the top will always show the current version. Continued use after the effective date constitutes acceptance. If you do not agree to a change, you can stop using the Service and delete your account from the app at any time.
Bupbokmuk Lab Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: admin@localz.chat
Company number: 17292473
ICO Registration: ZC191440
© 2026 Bupbokmuk Lab Ltd. All rights reserved.